October 23, 2020

CRAKTECHINFO

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SAMSUNG, MI AND OTHER COMPANIES EXTENDING THEIR WARRANTY: LOCKDOWN

Smartphones

Smartphones Companies Extended their warranty


As we all know the whole world is under lockdown, due to this current situation people of different countries who want to repair their smartphones under warranty, Unable to reach. In this situation, the smartphone company come forward and take a decision of extending their guarantee.

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SAMSUNG

Firstly, Samsung come forward and announced the Warranty on All Samsung manufactured products will be extended to May 31, 2020, for all whose products whose warranty would have expired between this period of time.

After this the biggest competitor of Samsung, OnePlus come into a role and also announced OnePlus phone users, whose warranty on devices ends between March 1 to May 30, can avail extended warranty for their devices until May 31 as well. Recently Oneplus launched OnePlus 8 Series in India for details click here.

Oppo is also following a similar extended timeline, and has initiated an online repair service that helps customers with basic troubleshooting and software related issues.

Xiaomi, in response to an emailed query, said the company has received a few queries regarding the warranty period during the lockdown. “…we will ensure that we serve their requirements as soon as the situation enables us to,” a Xiaomi spokesperson said.

Customers can avail the offer for products purchased from authorised offline and online platforms, the statement added.

Home-grown mobile maker Lava has announced a warranty extension on all its smartphones and feature phones for 60 days. The extension is applicable on Lava devices whose warranty expires between March 15 and May 15.

Lava has also consituted a special team of service managers to personally call and message those customers who had given their handsets for repair but could not collect it before lockdown was imposed.

TECNO India said it has implemented a two-month warranty extension policy.

“This is valid for all TECNO smartphones whose warranty expires during the period between March 20 to May 31…will be automatically extended for 2 months,” it said adding that customers can check warranty status at any point through an app.

Tecno further said that it has put systems in place that enables support staff to attend to customer queries through online and telephonic channels.